Update Your Login Verification Method

SMS Retirement Deadline
1 February 2027

Microsoft will retire SMS login verification on 1 February 2027. After this date, you will no longer be able to use SMS to verify your identity when signing in to your VTC account.

What you need to do

Please install and set up the Microsoft Authenticator app on your smartphone as your new login verification method before the deadline.

Step-by-step guideline

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Multifactor Authentication

What is Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is a security mechanism that requires users to provide additional forms of verification other than password before gaining access to an account or system. MFA is essential in today's digital landscape because it helps ensure that even if one credential is compromised, unauthorized users cannot easily gain access to sensitive information.

How to setup MFA methods?

Click Here to View Step-By-Step Setup Instructions

How does MFA work?

  • Submit Your Credentials

    The user begins the authentication process by entering their username and password into the login form. This is the first layer of security, where the system checks if the provided credentials match those stored in the database. If the credentials are valid, the user proceeds to the next step

  • Verify Your Identity

    After successfully entering their credentials, the user is prompted to verify their identity through an additional method. This could include using an authentication app to generate a code, or receiving push notification. This step adds an extra layer of protection, ensuring that even if a password is compromised, unauthorized access is still prevented

  • Access Granted

    Once the user successfully completes the verification process with the second factor, they receive access to their account. This additional verification step significantly enhances security, providing assurance that the person attempting to access the account is indeed the legitimate user

Frequently Asked Questions

FAQs

Microsoft Authenticator, and Third-Party Authentication are supported. Microsoft Authenticator is the most recommended option due to its strong security.

MFA is required when staff or students access VTC systems from external networks. In addition, MFA is also mandatory when accessing confidential systems, even within the VTC internal network.
Users are required to verify their MFA authentication method including Departmental account once every year to ensure it remains up to date, regardless of whether the account is accessed from within the VTC network.

Click Here to View More Frequently Asked Questions

Contact Support

Campus IT Support


Website Campus IT Services Support

ITO Helpdesk


Tel 2836-1202

Email ito-helpdesk@vtc.edu.hk

MFA Assistant