FAQs

Question:
How to activate my new mobile device for "Mobile Token" authentication?

Answer:
1) Login Two Factor Authentication Service Portal with your CNA account.
2) Input one-time password by SMS or Mobile Token.
3) Click "Activate / Deactivate Mobile App"
4) Install "Microsoft Authenticator" App into your Mobile Phone ( iOS / Android )
5) Click "Generate Activation Code".
6) Enter "Activation Code & URL" or Scan "QR Code" by "Microsoft Authenticator" App.
7) Activation completed.