FAQs

Question:
How to change Authentication Method?

Answer:
1) Login Two Factor Authentication Service Portal with your CNA account.
2) Input one-time password by SMS or Mobile Token.
3) Click "Change Authentication Method" in the navigation menu.
4) Select appropriated Authentication Method.
5) Click "Save".

REMARKS:
Change Authentication Method from SMS to Mobile Token or Push Authentication: Please activate your Mobile App first. (Video)
Change Authentication Method from Mobile Token or Push Authentication to SMS: Please specify your Mobile Phone number first. (Video)